Clé Chenuedo Brasil

Privacy Policy

Last updated: 30 July 2026

1. Who we are and who this policy applies to

Clé Chenue do Brasil, Fine Arts Logistics & Conservation, operates in the transport, storage and conservation of works of art. We are the controller of the personal data processed through this website, under the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018).

This Privacy Policy explains which personal data we collect, why we collect it, how we use and protect it, and what your rights are as a data subject. It applies to everyone who interacts with our website, especially through the contact and quote request form.

Our contact details: e-mail diogo.mantovani@clechenue.com.br; Alameda Araguacema, 103, Tamboré, Barueri, SP, 06460-070, Brazil; phone +55 11 2207-1446.

2. What data we collect

We collect the personal data you provide to us directly and the data generated automatically while you browse:

  • Contact/quote form data: name, e-mail, phone number and the details of the artwork or service you describe in your message.
  • Browsing and technical data: IP address, browser and device type, pages visited and data collected by cookies and traffic analysis tools (web analytics).
  • Any other information you choose to send us spontaneously in your communications.

3. What we use your data for (purposes)

We process your personal data exclusively for legitimate and specific purposes:

  • Responding to your contact requests, questions and quote requests for the transport, storage or conservation of works.
  • Preparing proposals and enabling the provision of our services.
  • Communicating commercial and operational information related to your request.
  • Improving the functioning, security and user experience of our website through browsing analytics.

4. Legal basis for processing

Each data processing operation relies on a legal basis provided for in art. 7 of the LGPD:

Consent, when you fill in and submit a quote or contact request; performance of preliminary procedures and of the contract, when the data is necessary to prepare and fulfil the requested service proposal; and legitimate interest, to ensure the security of the website, measure our audience in aggregate form and improve our services, always respecting your rights and expectations.

5. Cookies and analytics tools

We use cookies and standard traffic analysis tools (web analytics) to understand how the website is used and improve your browsing. Cookies are small files stored in your browser.

Essential cookies are necessary for the website to work. Analytics cookies help us measure page performance in aggregate form. You can block or delete cookies at any time in your browser settings; in that case, some features may be affected.

For audience measurement we use the PostHog platform, with data hosted in the United States and configured for statistical purposes only: nothing is sold and nothing is used for advertising. We may also record browsing sessions in pseudonymised form, with every form field masked, in order to improve the usability of the website. You can block these cookies in your browser settings or enable the Do Not Track signal, which we respect.

6. Who we share your data with

We do not sell your personal data, nor do we share it with third parties for marketing purposes.

We may share data only when necessary to deliver our services, for example with hosting, e-mail and traffic analysis providers, which act as processors on our behalf, or when required by a legal or regulatory obligation or by order of a competent authority. We require these partners to adopt security measures compatible with this policy.

7. Your rights as a data subject

Under the LGPD, you have the right, at any time and upon request, to obtain from Clé Chenue do Brasil:

  • Confirmation that processing takes place and access to your personal data.
  • Correction of incomplete, inaccurate or outdated data.
  • Anonymisation, blocking or deletion of unnecessary data or data processed in breach of the law.
  • Portability of the data to another service provider, within the limits of the law.
  • Deletion of data processed on the basis of your consent.
  • Information about who your data has been shared with and about the possibility of not giving consent and its consequences.
  • Withdrawal of consent at any time, without affecting the lawfulness of processing already carried out.

8. How to exercise your rights

To exercise any of the rights above, or to ask questions about the processing of your data, send your request to diogo.mantovani@clechenue.com.br. We may ask for additional information to confirm your identity before fulfilling the request, as a security measure.

We will respond to requests within the deadlines and under the conditions set out in the applicable legislation.

9. Data security and retention

We adopt technical and administrative measures to protect your personal data against unauthorised access, loss, alteration or improper disclosure, including secure hosting and encryption of data in transit through SSL certificates.

We keep your data only for as long as necessary to fulfil the purposes described in this policy or to meet legal, contractual and regulatory obligations. After that period, the data is securely deleted or anonymised.

10. Data Protection Officer (DPO) and changes to this policy

The Data Protection Officer (DPO) of Clé Chenue do Brasil can be contacted at diogo.mantovani@clechenue.com.br for matters relating to data protection and the exercise of your rights.

This Privacy Policy may be updated at any time to reflect legal changes or changes to our services. The current version will always be available on this page, with the date of the last update shown at the top. We recommend checking it periodically.